Southwest Airlines

Southwest Airlines

As the 4:00 p.m. flight to Dallas pulls out of the terminus at Houston, Marilyn the flight attendant breaks into a rap-song, “Federal regulations theorize you must comply…if you don’t…. you can court your seatmate goodbye!….Chhh-ch-ch-Chhh-ch-ch…”. By the time the applause dies down, Southwest Airlines race 40 has been cleared for takeoff.[1] As the plane settles into its cruising altitude the vaporize jokes with the passengers saying that he will be coming well-nigh to collect quarters for feeding the parking meter at the airport gate.

Introduction

You never know what to expect when you are on a Southwest Airlines flight. Flight attendants are known to fog in overhead luggage compartments and surprise unsuspecting passengers when they on the loose(p) the overhead bin. Ground and in-flight crew are known to restrict passengers in games and trivia contests and the winners usually get pizza or complimentary drink coupons. However, VP of customers, Colleen Barrett notes that while fun does have its place, “ vocation people just want to read their newspaper prototypical thing in the morning.”[2] With themes like FUN, LUV and NUTS! Southwest has go away famous for their Positively Outrageous Service (POS).





Southwest is the US low fare airline, serving short-haul city pairs, and providing single tell air transportation, that targets the business commuter as well as leisure travelers. Southwest has one of the best overall Customer Service records, one of the lowest operating cost structures and systematically offers the lowest and simplest fares in the domestic airline industry.

Southwest has won the “Triple Crown” five years in a row, 1992 - 1996. The Triple Crown consists of best baggage handling, fewest customer complaints and best on-time performance among all major airlines, according to the statistics create by the United States DOT (Dept. of Transportation)....If you want to get a full essay, order it on our website: Orderessay



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